Overview
Privacy policy
The website collects only the information needed to operate, understand use and respond to legal-help requests. Intake information may be shared with a participating immigration lawyer when the user expressly consents.
Information collected
Server and analytics records may include IP address, browser, pages viewed, approximate location and the website or link that brought a visitor to the site. The legal-help form contains the contact details, topic, deadline and description the user chooses to submit.
The initial form should not contain passport numbers, medical records or a complete case file.
How legal-help information is used
Intake information is used to understand the request, identify urgent deadlines and determine whether a participating immigration lawyer may be able to respond.
The form requires express consent before information is shared for that purpose. The receiving lawyer’s identity will be provided before a legal consultation begins.
No sale of immigration leads
Personal information is not sold as a general immigration lead list or distributed to unrelated providers.
A participating lawyer may receive the request only through the legal-help process described on the form and in this policy.
Cookies, providers and retention
Hosting, security, analytics and form providers may process limited information under their own infrastructure and contracts. Non-essential cookies should follow the consent rules applicable to the user.
Records are retained only as long as operational, legal and security needs require.
Choices and requests
Users can use browser controls and may request access, correction or deletion where applicable, subject to legal exceptions. Security incidents are handled under applicable Canadian requirements.
A privacy request should explain the information or interaction involved without adding unrelated case records. Accessibility barriers can be reported separately with the affected page and device.
Frequently asked questions
Questions about privacy policy
Should I send my immigration file through the first form?
No. Do not send passport numbers, medical records or a complete case file until the participating lawyer provides secure instructions.
Is personal information sold?
No. The stated policy is not to sell personal information as a general lead list.
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